Returns


100% money back

100% money back guarantee according to our conditions.

You have the right to return your newly purchased item within 15 days according to the conditions listed below.
A direct exchange is not possible.


Conditions for returns

All items returned to us in this manner will be inspected.

Returned items must not display any signs of wear.
The items that will be returned must meet the following requirements, i.e.a return shall be refused if:

  1. The item hasn‘t been used, altered or damaged while in your posession.
  2. There aren‘t visible signs of wear
  3. The item is/isn‘t complete.
  4. The item will/won’t be returned in its undammaged original packaging- The item is/isn‘t in the original packing, which has not been damaged.
  5. The item has been damaged during shipping

Should the item become lost in the mail when being returned, no refund of its original cost will be made. We recommend that you send the item with a delivery company that offers a track & trace service.


Conditions in the event of quality defects

Should an item display defects in quality or not be the item you ordered, EPIGUARD will refund you the purchase price, shipping costs for returning the item, any duty or taxes charged (please include customs forms, payment confirmation and invoice) and the original shipping charges.

All items returned in this manner will be inspected by us for defects in quality.

A refund may be refused for the following reasons:

  1. Natural wear and tear
  2. Extraordinary circumstances, such as natural disasters
  3. Evidence of inappropriate or signs of improper use
  4. Interference by the purchaser or a third party
  5. Extreme use or extreme treatment by the purchaser
  6. Normal signs of wear and tear


Return shipping

The purchaser bears the costs for returning an item.
Items can be returned to the following address:

EPIGUARD RFID SHIELDING
Returns
Wylerringstrasse 39
3014 Bern


Refunds

Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded.

The refund of the purchase price shall be processed in the same way as the original payment was made. For items paid for in advance (prepayment), we will need the corresponding account information (IBAN) for the refund.

 

 
Order / Shipping / Returns
Dispatching: 1-2 working days
Delivery time: 1-5 working days*
100% delivery guarantee**
Payment security: SSL-encryption
Privacy protection
Buyers protection: Right of return
100% money back guarantee***
Payment options

payment options

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All prices with 7.7% VAT (Switzerland)
Other countries: without VAT
Plus shipping and packaging costs
No small quantity surcharge
Currency: CHF / EUR / USD

PCI-DSS-SAQ
Shipping: Logistic partners
Worldwide delivery

shipping delivery

 

Contact (365/24/7)
Phone: 0041 76 344 18 31
Mail: profiler@epiguard.ch
EPIGUARD.CH
CH-3014 Bern
Switzerland

 

*depending on the country
** registered mail
*** according to terms & conditions
 
 
 

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