100% money back
100% money back guarantee according to our conditions.
You have the right to return your newly purchased item within 15 days according to the conditions listed below.
A direct exchange is not possible.
Conditions for returns
All items returned to us in this manner will be inspected.
Returned items must not display any signs of wear.
The items that will be returned must meet the following requirements, i.e.a return shall be refused if:
- The item hasn‘t been used, altered or damaged while in your posession.
- There aren‘t visible signs of wear
- The item is/isn‘t complete.
- The item will/won’t be returned in its undammaged original packaging- The item is/isn‘t in the original packing, which has not been damaged.
- The item has been damaged during shipping
Should the item become lost in the mail when being returned, no refund of its original cost will be made. We recommend that you send the item with a delivery company that offers a track & trace service.
Conditions in the event of quality defects
Should an item display defects in quality or not be the item you ordered, EPIGUARD will refund you the purchase price, shipping costs for returning the item, any duty or taxes charged (please include customs forms, payment confirmation and invoice) and the original shipping charges.
All items returned in this manner will be inspected by us for defects in quality.
A refund may be refused for the following reasons:
- Natural wear and tear
- Extraordinary circumstances, such as natural disasters
- Evidence of inappropriate or signs of improper use
- Interference by the purchaser or a third party
- Extreme use or extreme treatment by the purchaser
- Normal signs of wear and tear
The purchaser bears the costs for returning an item.
Items can be returned to the following address:
EPIGUARD RFID SHIELDING
Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded.
The refund of the purchase price shall be processed in the same way as the original payment was made. For items paid for in advance (prepayment), we will need the corresponding account information (IBAN) for the refund.